The Client: A well-known global graphics card manufacturer
Industry: Electronics
The Problem: A well-known video card manufacturer was releasing a new graphics card onto the market and had organised a high-profile launch to promote the new product.
Prior to shipping the order to the shops, it was discovered that there was a problem with a number of the boards in a consignment. If the issue was not resolved swiftly a full batch of boards would not be delivered to the shops in time for the much publicised release date and the Company risked jeopardizing its credibility.
Their inhouse assembly function and outsourced PCB repair partner were unable to rework the volume of boards in time.
Soumac’s Solution: Having asked around amongst their industry network, the Company was advised to contact Soumac, who have a well-established reputation for going the extra mile to help client’s overcome difficult challenges.
After a quick exchange over the phone, Soumac agreed to undertake the job and rework 100 boards within the extremely tight deadline. The client agreed to deliver the faulty boards the following day.
Being led to believe that the delivery would consist of 100 boards, the Soumac rework team were somewhat taken aback when a consignment of 6 pallets arrived the next morning, totalling 350 boards.
With the deadline already tight for the original quote of 100 boards, it looked virtually impossible for the 350 boards actually received.
Outcome: Despite the unfeasibly tight deadline and the unexpected scale of the job, Soumac were able to rework 100% of the faulty boards delivered by the client.
The boards were repackaged and delivered back to the client on time, enabling them to ship a full consignment of cards to shops in time for their new product release date.
The client was incredibly appreciative of the extra effort Soumac went to to ensure the successful completion of the job on time and with no hassle.
The Company continue to work with Soumac to this day.
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